Privacy Policy

Last updated: September 11, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Website or services and explains your privacy rights and how the law protects you.

We use your personal data to provide and improve the Website and our services. By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.

Definitions

• Account: A unique account created for you to access our services or parts of our services.
• Affiliate: An entity that controls, is controlled by, or is under common control with a party.
• Company: Express Appliance Repair, Sugar Land, Texas, United States.
• Country: United States.
• Device: Any device that can access the Website, such as a computer, smartphone, or tablet.
• Personal Data: Any information that relates to an identified or identifiable individual.
• Website: ExpressApplianceRepairs.com.
• Service Provider: Any third party that processes data on behalf of the Company.
• Usage Data: Data collected automatically from the Website or infrastructure.
• You: The individual or entity accessing the Website or using our services.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Website or scheduling service, we may ask you to provide certain personally identifiable information, including but not limited to:

• First name and last name
• Phone number
• Address, State, ZIP/Postal code, City
• Email address

Usage Data

Usage Data is collected automatically and may include:

• Your Device’s Internet Protocol (IP) address
• Browser type and version
• Pages visited on our Website
• Time and date of visit
• Time spent on pages
• Unique device identifiers

How We Use Your Personal Data

We may use Personal Data for the following purposes:

• To provide and maintain our Website and services
• To manage your Account
• For contract performance and customer support
• To contact you regarding appointments, updates, or important notices
• To send promotional offers (you can opt out at any time)
• To manage your requests and inquiries
• For business transfers (e.g., merger, acquisition)
• For analytics, troubleshooting, and service improvement

Sharing Your Personal Data

We may share your information in the following cases:

• With Service Providers who assist in operating the Website or performing services
• For business transfers
• With Affiliates (subject to this Privacy Policy)
• With business partners for limited purposes (e.g., parts ordering, warranty processing)
• With your consent or as otherwise permitted by law

Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes outlined in this Privacy Policy or as required by applicable law.

Transfer of Your Personal Data

Your information may be transferred to and maintained on servers located outside your state or country. We take reasonable steps to ensure appropriate safeguards for such transfers.

Security of Your Personal Data

We use commercially reasonable security measures to protect Personal Data; however, no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Choices

• Access/Correction: You may request access to or correction of your Personal Data.
• Marketing: You can opt out of promotional emails by using the unsubscribe link or contacting us.
• Cookies: You can manage cookies via your browser settings (functionality may be affected).

Children's Privacy

Our Website and services are not intended for users under 13. We do not knowingly collect personal data from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Last updated” date will be revised accordingly.

Contact Us

📧 Email: [email protected]

📍 Address: Sugar Land, Texas, United States

📞 Phone: +1 (346) 719-9894